Legal

Terms and Conditions

Last updated: {{date.publish}}

Welcome to {{business.name}}. By accessing this website, submitting a form, requesting a quote, or using any information provided through this website, you agree to these Terms and Conditions.

If you do not agree to these terms, please do not use this website or submit your information.

1. Website Purpose

{{business.name}} is a marketing and lead-generation website that connects property owners and other prospective customers with an independent local moving company.

The website operator does not necessarily perform the moving, packing, or loading services advertised on this website.

When you contact us or request a quote, your inquiry may be forwarded to one selected independent contractor serving your area.

2. Independent Local Contractor

The contractor receiving your inquiry is an independent business and is not an employee, agent, partner, joint venture, representative, or subsidiary of the website operator.

The contractor is solely responsible for:

Contacting and following up with prospective customers
Responding to calls, forms, messages, and quote requests
Surveying the property and evaluating the requested work
Providing quotations, estimates, schedules, and service agreements
Agreeing on pricing and payment terms with the customer
Performing all moving, packing, loading, and unloading services
Providing all labor, equipment, vehicles, packing materials, and supplies
Hiring, supervising, paying, and managing its employees or subcontractors
Following manufacturer instructions and accepted industry practices
Protecting the property, floors, doorways, occupants, neighboring properties, and the public
Complying with all applicable transport, motor carrier, safety, and workplace requirements
Completing the work safely, lawfully, professionally, and to the standard agreed with the customer
Handling complaints, warranties, refunds, rework, damage claims, and disputes arising from its services

Any service agreement is entered into directly between the customer and the independent contractor.

3. Licenses, Permits, and Insurance

The independent contractor is solely responsible for determining and maintaining all licenses, registrations, permits, certifications, approvals, and insurance required to operate and perform work in the relevant state, county, city, or municipality.

This includes, where applicable:

Business registrations and licenses
Household goods mover or intrastate carrier registrations
Federal motor carrier registration for interstate moves
Local permits, including street and parking permits
General liability insurance
Commercial vehicle insurance
Cargo insurance or valuation coverage
Workers' compensation insurance
Employer-related insurance
Bonds or other financial guarantees
Any other legally required coverage or authorization

The website operator does not issue, maintain, guarantee, or assume responsibility for the contractor's licenses, permits, insurance, certifications, or legal compliance.

Customers should independently ask the contractor for evidence of current licenses, permits, insurance, or certifications before approving any work.

4. Quotes and Service Agreements

Information displayed on this website is general and does not constitute a binding quotation, estimate, warranty, or service agreement.

Pricing may vary according to factors including:

Volume and weight of the shipment
Distance between the two addresses
Stairs, elevators, and the floor at each end
Parking and access for the vehicle
How much packing is required
Specialty or oversized items
Storage between collection and delivery
Date, timing, and how much notice is given
Local conditions
Additional services requested

The independent contractor is responsible for surveying the property where necessary and providing the customer with final pricing and service terms.

No work should begin until the customer and contractor have agreed on the scope, price, timing, payment terms, and any applicable warranties.

5. No Guarantee of Contractor Availability

Submitting a form, calling the listed number, or requesting a quote does not guarantee that:

A contractor will accept the inquiry
The contractor will be available at the requested time
The property is within the contractor's service area
The requested work can be performed
A particular price will be offered
The customer and contractor will enter into an agreement

The contractor is responsible for responding to the inquiry and determining whether to accept the work.

6. Contractor Selection and Verification

We may select a local contractor based on factors such as service area, availability, services offered, and the contractor's representations.

However, the website operator does not guarantee the contractor's:

Qualifications
Licensing status
Insurance coverage
Financial condition
Background
Availability
Workmanship
Conduct
Compliance with laws
Ability to complete a particular move

Customers remain responsible for evaluating the contractor before hiring them. This may include checking reviews, references, licenses, insurance, written estimates, and service terms.

7. Service Performance and Responsibility

The website operator does not supervise, direct, control, or perform the contractor's work.

The independent contractor assumes responsibility for all acts and omissions connected with the services, including those of its owners, employees, agents, subcontractors, and suppliers.

The contractor is solely responsible for any:

Property damage
Personal injury
Damage to goods in transit
Lost, missing, or misdelivered items
Damage to floors, walls, doorways, or stairwells
Damage caused by improper packing, loading, or securing of a load
Business interruption
Delay
Incomplete work
Unsatisfactory workmanship
Failure to follow up with a lead
Failure to attend an appointment
Failure to complete the agreed services
Dispute over pricing, payment, warranties, refunds, or repairs

Customers must raise service-related concerns directly with the contractor that quoted or performed the work.

8. Website Information

We try to keep the information on this website accurate and current. However, we do not guarantee that all content is complete, accurate, current, or suitable for every property or situation.

Service descriptions, methods, expected timings, and general recommendations may not apply to every move.

The contractor must assess each job and determine the appropriate crew size, vehicle, equipment, packing materials, safety measures, and precautions.

9. Images and Descriptions

Images displayed on this website are illustrative and are used to show the general nature of the services described.

They do not depict any particular customer, property, crew, or completed job, and they are not a representation of the equipment, vehicles, or personnel any individual contractor will provide.

The time a move takes, and the way it is carried out, vary according to factors including the volume being moved, access at both addresses, the amount of packing required, distance, and conditions on the day.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate contact and property information
Disclosing known hazards, damage, access restrictions, and fragile or high-value items
Informing the contractor about pets, children, tenants, alarm systems, gates, or security requirements
Reserving elevators, loading bays, and parking where a building requires it
Disclosing stairs, long carries, and any restriction on when the building may be worked in
Preparing items for transport as agreed, including emptying drawers and appliances where requested
Ensuring access to the agreed areas at both addresses
Following preparation and aftercare instructions
Being present, or nominating someone who can make decisions on their behalf
Reviewing and approving the contractor's written estimate or service agreement
Paying the contractor according to the agreed terms

The contractor may provide additional preparation requirements before beginning work.

11. Communication Consent

By submitting your phone number, email address, or other contact details, you authorize the website operator and the selected independent contractor to contact you regarding your inquiry.

Communication may occur by:

Telephone call
Text message
Email
Voicemail

Consent to receive inquiry-related communications is not a condition of purchasing any service.

You may ask the contractor or website operator to stop non-essential communications at any time.

12. Payments

Unless specifically stated otherwise, the website operator does not collect payment for moving services.

Payments for services are made directly to the independent contractor under the payment terms agreed between the customer and contractor.

The contractor is solely responsible for:

Invoicing
Payment processing
Deposits
Taxes
Refunds
Chargebacks
Collections
Payment disputes

The website operator is not responsible for money paid directly to a contractor.

13. Warranties

Any warranty, guarantee, promise, or assurance concerning the services must be provided directly and in writing by the independent contractor.

The website operator does not provide any warranty concerning:

The contractor
The services performed
The outcome of the work
The condition of items on delivery
The contractor's valuation coverage or claims process
Collection or delivery timing
The contractor's response time
The contractor's workmanship

To the fullest extent permitted by law, this website and its content are provided on an "as is" and "as available" basis.

14. Limitation of Liability

To the fullest extent permitted by applicable law, the website operator will not be liable for any loss, injury, damage, claim, cost, or dispute arising from or connected with:

The acts or omissions of an independent contractor
A contractor's failure to contact or follow up with a prospective customer
Services quoted, scheduled, performed, delayed, or cancelled by a contractor
Damage to property or to goods while performing services
Payments made to a contractor
A disagreement between a customer and contractor
Reliance on general website information
Temporary website unavailability
Technical errors or interrupted communications
Unauthorized access to information despite reasonable security measures

Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.

15. Indemnification

To the fullest extent permitted by law, contractors receiving leads through this website agree to defend, indemnify, and hold harmless the website operator and its owners, employees, agents, service providers, and affiliates from claims, losses, damages, liabilities, penalties, expenses, and reasonable legal fees arising from or connected with:

The contractor's business operations
Failure to contact or properly handle a lead
Services quoted or performed
Property damage, damage to goods, or personal injury
The acts or omissions of the contractor, its employees, or subcontractors
Failure to maintain required licenses, permits, registrations, or insurance
Violation of any law, regulation, safety requirement, or transport rule
Breach of an agreement with a customer
Misrepresentation made by the contractor

This contractor indemnification provision should also be included in the separate written lead-supply agreement between the website operator and the contractor.

16. Third-Party Services and Links

This website may use or link to third-party services, including mapping tools, analytics providers, contact forms, call-tracking systems, email providers, and social media platforms.

We are not responsible for the availability, content, security, or privacy practices of third-party websites or services.

Use of third-party services is subject to their own terms and privacy policies.

17. Intellectual Property

Unless otherwise stated, the text, graphics, branding, layout, and other content on this website are owned by or licensed to the website operator.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, sell, scrape, or commercially exploit website content without prior written permission.

18. Privacy

Use of this website is also subject to our Privacy Policy.

When you submit an inquiry, your information may be shared with one selected independent contractor for the purpose of responding to your request and potentially providing services.

19. Prohibited Use

You may not use this website to:

Submit false, fraudulent, or misleading inquiries
Impersonate another person
Upload malicious code
Attempt unauthorized access
Interfere with website operation
Scrape or harvest information
Abuse contact forms or communication systems
Violate any applicable law

We may block access or disregard inquiries where misuse is suspected.

20. Changes to These Terms

We may update these Terms and Conditions from time to time.

The revised terms will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

21. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

22. No Waiver

Failure to enforce any provision of these terms does not waive the right to enforce that provision or any other provision later.

23. Governing Law

These Terms and Conditions are governed by the laws of the State of {{state.name}}, without regard to conflict-of-law principles.

Any dispute involving the website operator will be subject to the jurisdiction of the appropriate courts located in {{state.name}}, unless applicable law requires otherwise.

Disputes relating to services performed by an independent contractor must be addressed between the customer and contractor, subject to their agreement and applicable law.

24. Contact Us

Questions about these Terms and Conditions may be directed to:

Phone: {{phone.number}}

Address: {{address.full}}